Refund policy

Returns
All sales are final.

Returns/refunds can be arranged in very limited circumstances ie warranty issues etc.

Most types of goods are exempt from being returned due to cross contamination / health and safety issues. Tattoo Inks, Tattoo needles / cartridges and other sterilized items cannot be returned so please choose carefully.

If there is a warranty issue please contact us before sending it back and we will work with you and the manufacturer to send the machines to their authorized repair team.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Some warranty issues will need to be relayed directly back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, it can take up to a week for the refund to process into your account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@melbournetattoosupplies.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@melbournetattoosupplies.au and send your item to: Melbourne tattoo supplies pty ltd,  2/44 Mahoneys Rd, Thomastown 3074 Vic, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Melbourne tattoo supplies pty ltd, 2/44 Mahoneys Rd, Thomastown 3074 Vic, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.