Shipping policy

Orders are processed and packed Monday to Friday during our business hours of 8:00am – 5:00pm (AEST), excluding public holidays.

Orders placed before 2:00pm on a business day will generally be processed the same day. Orders placed on weekends, or on public holidays will be processed on the next business day.

Please note that shipping time estimates begin only after your parcel has been collected by the courier. Processing times are not included in the estimated delivery timeframes listed below.

While we aim to dispatch all orders as quickly as possible, processing times may vary during busy periods.

All delivery timeframes provided are estimates only and are supplied by our shipping carriers.

Once your order has been dispatched and collected by the courier, delivery is outside the control of Melbourne Tattoo Supplies. We cannot guarantee delivery dates and are not responsible for delays caused by couriers, weather events, peak periods, customs processing, or other circumstances beyond our control.

Furniture and oversized items, including tattoo beds, trolleys and tables, require an individual shipping quotation either before or after checkout to confirm the exact freight cost.

Once your order has been assessed, you will receive an email outlining any additional shipping costs.

As these items cannot be sent through our standard postal network, an additional 1–2 business days may be required to finalise shipping arrangements.

Express Post is shipped via Australia Post and offers our fastest available delivery service.

Estimated delivery time: 1–3 business days after collection by Australia Post.

Delivery timeframes are estimates only and apply primarily to metropolitan areas. Delivery to regional, rural and remote locations may take longer.

Parcel Post is Australia Post's standard delivery service.

Estimated delivery time: 2–6 business days after collection by Australia Post, depending on your location.

Economy Shipping is our most affordable freight option and utilises a range of courier companies including StarTrack, Toll, Northline and TNT.

This option is ideal for bulky or larger orders where transit times are less urgent.

Delivery times will vary depending on the courier and destination and may be longer than Australia Post services.

Orders can be collected during our business hours once your order is ready.

Please bring a valid photo ID that matches the name on the order and, where applicable, the payment method used.

For security reasons, we cannot release an order if we are unable to verify your identity.

Orders must be collected within 4 weeks of purchase. Orders not collected within this timeframe may be cancelled and refunded at our discretion.

We proudly ship to many countries worldwide.

Please note that all import duties, taxes, customs charges, brokerage fees and any other fees imposed by your destination country are the sole responsibility of the customer.

These charges are not included in your order total or shipping costs, and Melbourne Tattoo Supplies has no control over these fees.

We recommend contacting your local customs office before placing your order if you are unsure whether additional charges may apply.

If customs duties or import fees are not paid by the recipient and the parcel is:

Melbourne Tattoo Supplies accepts no responsibility for the loss of the goods or shipping costs.

Shipping charges are non-refundable, and we are not liable for any customs fees, return shipping costs, destruction fees or other charges incurred due to unpaid customs or import duties.

If a parcel is returned to Melbourne Tattoo Supplies due to:

the customer will have the following options once the parcel has been received back by us:

The customer may pay the applicable shipping charges to have the parcel sent again.

If the customer chooses not to have the parcel resent, we will refund the order value less:

Refunds will only be processed once the returned parcel has been received and inspected.

Once your order has been dispatched and collected by the courier, responsibility for delivery rests with the shipping provider.

Melbourne Tattoo Supplies is not responsible for delivery delays, missed delivery attempts, courier routing issues, weather events, customs delays, peak shipping periods, or any other circumstances beyond our reasonable control.

If your parcel is delayed or tracking has not updated, we are happy to assist by lodging an enquiry with the courier where possible.